Refunds and Exchanges


All tickets are pre-paid and non-refundable.

If a performance is cancelled or postponed a full refund of the ticket price will be available through the ticket office for 30 days after the original scheduled performance date.


Ticket Exchanges

We realize that plans can change and we want to accommodate your needs.  Tickets may only be exchanged for shows presented by Arts Center of the Ozarks or one of our partner organizations.  Exchanges must be within the same season.

Ticket exchanges may be done by mail or in person until 48 hours before the performance.  There is a $5 service fee per exchange transaction.


Members enjoy extra exchange benefits.
Members may, at no charge, exchange any ticket by mail or in person by 5 pm Monday-Friday for performances the same evening, 2 pm Saturday for performances on Saturday or Sunday evening and by 5 pm the previous business day for matinee performances.


How to Exchange
Exchange transaction can be completed:

  • In person at the Arts Center of the Ozarks Ticket Office
  • By Mail
  • By Email (with tickets cut in half),
  • By FAX (with tickets cut in half), 479-927-0308


Arts Center of the Ozarks Ticket Office
214 S Main Street
Springdale, AR 72764



Ticket Donation
If you are unable to use your tickets, they may be returned for a tax-deductible donation prior to the performance.  Donations can be made by mail, fax, or in person by 5 pm the day of the performance.

Contact the Ticket Office at 479-751-5441 or email